Voluntary Disclosures of Information Under Section 4(b) of RTI -2005
1. Organization Structure of Corporate Office
2. Powers and duties of functional heads/officers & employees of company
| AUTHORITY | DUTIES BEING PERFORMED |
|---|---|
| BOARD OF DIRECTORS | As per the provisions of Memorandum of Association & Article of Association Click here |
| Executive Director (HR) | In charge of Human Resources Affairs. |
| Executive Director (Commercial) | In charge of Commercial, Load Management, Power Purchase, Distribution Franchise. |
| Executive Director (Projects) | In charge of distribution projects like Infrastructure, APDRP, Special Projects, RGGVY & Material Management. |
| Regional Director- Konkan Region | In charge of Kalyan, Bhandup, Konkan and Nashik Zone. |
| Regional Director- Pune Region | In charge of In charge of Pune, Kolhapur and Baramati Zone. |
| Regional Director- Aurangabad Region | In charge of Aurangabad, Nanded, Latur and Jalgaon Zone. |
| Regional Director- Nagpur Region | In charge of Nagpur, Chandrapur,Gondia, Akola and Amravati Zone. |
Functions & duties of Field Chief Engineers are as under :-
- Overall supervision and implementation of various activities under his area of jurisdiction as per the policies setout by Corporate Office and GoM from time to time,
- To redress the grievances of the consumers
- Monitoring of release of connections to the new applicants as per rules and procedure
- Monitoring of recovery of company’s dues from the consumers.
- To attend the meetings convened by the Ministers, GoM/GoI offices like Commissioner.
- To utilize the funds as per the target set by Corporate Office from time to time,
Functions & duties of Field Suptdg. Engineers (Circle) are as under :-
- Overall supervision and implementation of various activities under his area of jurisdiction as per the policies setout by MSEDCL from time to time.
- To redress the grievances of the consumers
- Monitoring of release of connections to the new applicants as per rules and procedure
- Monitoring of recovery of company’s dues from the consumers.
- To attend the meetings convened by the Ministers, GoM offices like Collector, Chief Executive Officer of Zilla Parishad.
- To utilize the funds as per the target set by Corporate Office from time to time.
Functions & duties of Field Executive Engineers (Divisions) are as under :-
- Overall supervision and implementation of various activities under his area of jurisdiction as per the policies setout by MSEDCL from time to time.
- To redress the grievances of the consumers
- Monitoring of release of connections to the new applicants as per rules and procedure
- Monitoring of recovery of company’s dues from the consumers.
- To attend the meetings convened by the Ministers, GoM offices like Collector, Chief Executive Officer of Zilla Parishad.
- To utilize the funds as per the target set by Corporate Office from time to time
Functions & duties of Field Additional Executive Engineers / Dy Executive Engineers (Sub Dns.) are as under :-
- Overall supervision and implementation of various activities under his area of jurisdiction as per the policies setout by MSEDCL from time to time.
- Maintenance of supply and redressal of fuse call off complaints.
- Issue and distribution of energy bills to the consumers and redressal of billing complaints.
- Release of connections to the new applicants as per rules and procedure
- To recover company’s dues from the consumers.
- To redress the grievances of the consumers
- To attend the meetings convened by the Block Development Officer of Panchayat Samiti
Functions & duties of Field Assistant Engineers/ Junior Engineers (Section Office) are as under :-
- Overall supervision and implementation of various activities under his area of jurisdiction as per the policies setout by MSEDCL from time to time.
- Maintenance of supply and redressal of fuse call off complaints.
- Acceptance of A-1 forms for new connections, undertake survey and check technical feasibility, issue demand note and release connections as per rules and procedure.
- To recover company’s dues from the consumers.
- To redress the grievances of the consumers
3. Decision making process, supervision and accountability
Officers exercise their powers as laid down in various General Oders and circulars issued from time to time.
Link for :
4. The physical & financial norms set by the organisation
The financial norms are to be followed strictly as per the procedure set out in the GO2 and amended from time to time. Further based on the techno – economic considerations and
subject to availability of funds the physical targets are also set circle wise, division wise and efforts are made to achieve them. The standards of performance in respect of consumer
services approved by MERC are all ready available on Company website.
5. Rules, regulations, instructions, manuals, records, related with the functioning of office constituting the organisation
| ACT | INDIAN ELECTRICITY ACT 2003 Click here |
| REGULATIONS | AS PER MERC / CERC |
| CIRCULARS | On matters relating to Operation and Maintenance, Commercial, Personnel, Financial and Administration are issued from time to time. |
6. Statement of the categories of documents held by it or under its control
- A-1 form for new connection, Forms for change of name in connections.
- Copy of the Energy bills
- Consumer personal ledger (CPL)
- Complaint registers
- Receipt/dispatch registers
- Maharashtra Electricity Regulatory Commission (MERC) (Standard of Performance of Distribution Licensees, period for giving supply and Determination of Compensation) Regulations, 2005
- Maharashtra Electricity Regulatory Commission (MERC) (Electricity Supply code and other conditions of Supply) Regulations, 2005
- Tariff booklet
- GO2
- Service Regulations (SR)
- Various circulars, orders and correspondence
7. Particulars of arrangement exists for consultation with, or representation by, the members of the public in formulating policy or implementation thereof
As per section 166(4) of EA 2003, co-ordination forum (State Advisory Committee) is constituted at State level.
As per section 166(5) of EA 2003, coordination committees are constituted at the district level.
8. For names of the board of directors of the company
- Board Meetings are not open to public
9. Directory of the officers and employees
10. Annual budget allocation and expenditure statement
- For Annual Budget (Click Here)
- For Statement of Accounts (Click here)
11. Manner of execution of subsidy programmes and details of beneficiaries
MSEDCL is basically involved in Distribution of Electricity through 33/22/11 KV Sub-stations. MSEDCL provides power supply at a highly subsidized rate to about 75% consumers including the consumers in BPL, Agriculture, Public Water Works, Residential (lower consumption) etc. categories. The Agriculture & power loom consumers are further subsidized by GoM & this subsidy is paid by GoM to MSEDCL in cash.
DPDC SCHEMES
Non-Tribal (General)
This scheme is executed for the benefit of the common people. The work of general electrification such as new connections and System Improvement work are carried out from this fund. Under this scheme, residential connections, Ag. Connections, Street light, PWW, Industrial connections are released.
For FY 2017-18 GoM sanctioned Rs. 163.76 crs to MSEDCL. As on Sep 2018, 9848 Residential connections, 205 Ag connections and 16230 Street light connections are released under this scheme and for these works Rs. 125.85 crs expenditure is incurred. Balance work in process.
For FY 2018-19 GoM sanctioned Rs. 203.57 crs. to MSEDCL. Under this scheme 6550 RCI connections, 380 Ag pumps and 9810 streetlights connections etc works are proposed.
SPECIAL COMPONENT PLAN
The objective of GoM for implementing this scheme is to fill gap of economical development of Scheduled-Caste & Nav-Buddha beneficiaries. The district wise yearly plan under this scheme is approved by GoM. The electrification of streetlight connection, release of L&F as well as Ag connections to Scheduled Caste & Nav Buddha beneficiaries & associated infrastructure work are carried out through these funds. The fund under this scheme is provided by GoM as grant.
FY 2017 GoM sanctioned Rs. 122.06 crs to MSEDCL for this scheme. As on Sep 2018, 1733 Residential connections, 1722 Ag connections and 2232 Street light are released under this scheme and for these works Rs. 88.23 crs expenditure is incurred. Balance work in process.
For FY 2018-19 GoM sanctioned Rs. 135.93 crs. to MSEDCL. Under this scheme 4591 RCI connections, 3087 Ag pumps and 3906 streetlights connections etc works are proposed.
Tribal sub-plan (District level)
The objective of GoM for implementing this scheme is to fill gap of development between Tribal & other than tribal area, to improve living status of Tribal peoples, to increase rate of social as well as economical development of Tribal peoples. The electrification of un-electrified Tribal Wadi / Vastis, release of L&F as well as Ag connections to Tribal beneficiaries & associated infrastructure work are carried out through this fund.
For FY 2017-18, GoM sanctioned Rs. 89.6 Crs. and Rs. 14.09 Crs. to MSEDCL for TSP and OTSP schemes respectively.
As on Sep 2018 Under TSP scheme 564 Ag pump, 1111 residential connections and 115 wadipada are electrified and for these works Rs. 45.35 crs expenditure is incurred.
As on Sep 2018 Under OTSP scheme 183 Ag pump, 844 residential connections and 14 wadipada are electrified and for these works Rs. 8.04 crs expenditure is incurred.
FY 2018-19 GoM sanctioned Rs. 88.66 crs for TSP scheme. Under this scheme 2348 RCI connection, 2126 Ag pumps connections and 171 wadipada electrification etc works are proposed.
FY 2018-19 GoM sanctioned Rs. 14.48 crs for OTSP scheme. Under this scheme 621 RCI connection, 457 Ag pumps connections and 10 wadipada electrification etc works are proposed.
12. Details of the recipients and nature of concession, permits
| 35.21 Lakhs | Agricultural Consumers. |
| 56,478 | Power Loom Consumers. |
| 1,66,103 | Domestic Consumers in BPL category |
| 10,50,921 | RGGVY beneficiaries |
The SC/ST/ DTNT category applicants can get the new residential connections by paying only security deposit and application fees and they need not pay any other charges.
13. Details of information in electronic form available in office
- Consumer Bills, consumption pattern & payment pattern, history
- Monthly metered consumer’s sale, billed amount & Collection reports.
- Feeder hourly readings
- Reliability Indices (SAIFI/SAIDI/CAIDI)
- Number of Consumers, Contract Demand & Connected Load
- Energy Audit Reports
- Projects
14. Facilities available (library, public counter etc) to citizens for obtaining information
Notice Boards are provided in the premises of the MSEDCL offices.
Presently there are 14 Libraries at various zones in Mahavitaran.
Most of the information has been made available to consumers through official website. The information of interest to consumers includes-
- View & Pay Bills Online.
- Prepaid Meter Online Recharge
- Mobile App
- Request for E-Bill
- Standards of Performance
- Electricity Supply Code and Other Conditions of Supply
- Conditions of Supply for MSEDCL
- Electricity Consumer Rights
- Application Form
- Bill Calculator
- Citizen Charter for NEC/EPP Decision
- Distribution Open Access
- Know your Bill Format
- Call Center Contact Details
- Consumer Facilitation Centers
15. List of the APIOs, PIOs & AAs
16. Such other information as may be prescribed
For redressal of consumer grievances MSEDCL has set up Consumer Grievances Redressal Forums (CGRFs) at Zonal level.
Forums for Redressal of Consumer Grievances have started functioning at zonal level with Chairperson and a Member in the service areas as per provisions of Electricity Act-2003.
Internal Consumer Grievances Redressal Cells (ICGRCs) are established for redressing consumer complaints at all circle offices. Consumers approach this platform for redressal of their complaints before going in appeal before Zonal Grievance Redressal Forums (CGRFs).
For Customer satisfaction 24×7 operating 15 call centers have been commissioned for redressing “no power” complaints of consumers at Kalyan, Bhandup, Pune, Nashik, Aurangabad, Nagpur, Kolhapur, Sangli, Akola, Solapur, Nanded, Dhule, Jalgaon, Ahmednagar and Amravati
Toll Free Call centre number is 18002 333435.
Online bill payment facility has been made available for all LT consumers across the state by commissioning own Payment Gateway on MSEDCL website www.mahadiscom.in.
13 state of the art Consumer Facilitation Centers (CFCs) have been opened at major Urban Centers. In addition 31 small CFCs have been established at Sub Divisions.
Customers can receive their monthly bills via email by registering on MSEDCL’s website.
For customer satisfaction 24 X 7 operating Centralized Customer Care Centre has been commissioned at Bhandup for redressal of “no power” complaints of consumers. One more at Aurangabad is planned.
The Urja Mitra meetings are arranged at division, circle and zone levels after regular intervals.
