Contact Us

Contact Us Contact Details
Contact Email Contact No.
Contact details

  • Directory of the officers and the employees.
Centralized Customer Care

  • Consumers can register their complaints through toll free number, portal, mobile app and through social media such as twitter, facebook etc. for billing complaints, power related complaints and queries for various applications.
  • All the complaints are registered in CRM software and assigned to concerned field officer by sending SMS for resolution. 1912,
Consumer Facilitation Centers

  • A Single window facility for consumers at urban area for various consumer services such as
    • Accepting Applications and Issue Acknowledgements
    • Grievance Redressal
    • Billing Related Services
    • Payment Collections – Directives to be received from DOF
    • Information Helpdesk
Consumer Facilitation Centers Consumer Facilitation Centers
HT Consumer Helpdesk

  • Helpdesk setup at corporate office to accept and resolve HT consumer grievances. Monitoring, assignment and redressal of complaint is done through online system. 022-26478989,
Online Payment Helpdesk

  • Helpdesk setup at corporate office to accept and resolve consumer complaints about online payments. 022-26478246
E-Tender Support

  • Vendors / bidders can raise their queries regarding e-tender system through mail to E-tender support team.
For Registering Power Failure Complaints

  • Missed call from registered number to Mahavitaran


  • SMS from registered number to Mahavitaran



Type NOPOWER <12 digit Consumer number>
send to 9930399303

Empowering the Consumer