|Ensure that Discoms uses automated tools to monitor outages in all Industrial areas of State
|Ensure that Discoms uses automated tools for service restoration in all Industrial areas of State.
|Ensure that the regulator publishes data quarterly regarding total duration and frequency of outages on-line in public domain.
|Ensure that total outage cap is fixed by regulator for a quarter/year and the Discoms compensates customers for outages that go over the fixed cap automatically.
|Ensure that information on effective tariffs are available on-line, and that customers are notified of a change in tariff ahead of the billing cycle.
|Reduce the number of documents required for obtaining the electricity connection to only two, namely proof of ownership/occupancy and authorization document (in case of firm/company).
|Allow third party inspection of internal installations and ensure that majority of users use it.
|Ensure that users are provided a fixed cost estimate based on the load (KVA/KW) required for obtaining electricity connection in all industrial areas of State.
|Implement a system that allows submission of on-line application, on-line payment and tracking of status without the need for a physical touch point for document submission for new electricity connection and mandate that all applications are submitted on-line.
|Stipulate that charged electrical connections (up to 150 KVA) is provided within Seven days (where no ‘Right of Way’ (RoW) is required) and in Fifteen days where RoW is required from concerned agencies.
|Allow third parties to easily verify the authenticity of electricity connections and respective premise/entity/individual through on-line system in the public domain
|Simplification regarding documents to be submitted along with application for Industrial power supply