Do not respond to SMS / Calls / WhatsApp messages from unknown sources.

MSEDCL does not ask you to contact any person

MSEDCL sends SMS from the SENDER IDs like VM-MSEDCL / VK-MSEDCL / AM-MSEDCL / JM-MSEDCL etc. and not from any personal mobile number.

(The first 2 letters in a sender ID indicates the operator & location from where the message is being sent and it ends with MSEDCL.)

Do not share your Mobile or Desktop Screens or OTP received to you, in any case while online payments.

A consumer can lodge a complaint / FIR to the nearest Cyber police station or register a complaint online at the National Cyber Crime Portal "https://cybercrime.gov.in"

For additional information / queries, consumers may call on any of the official toll free numbers 1912 / 19120 / 1800-212-3435 / 1800-233-3435.